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Webinar Wednesdays – Engaging Teams in a Virtual World

July 14 @ 11:00 am - 12:00 pm

Webinar Wednesdays with Multifamily Insiders

Please note, you must register for an account with Multifamily Insiders to receive the NVSAA discount for these events. Please use promo code: NVSAA. These courses are held outside of NVSAA and are being offered as a benefit for our wonderful members. Any SIGN UP and PAYMENT are facilitated through Multifamily Insiders.

The Webinar Wednesdays and Mastering Maintenance webinars are the largest premium webinar series in the multifamily industry, helping you gain the skills to improve your performance and advance in your career! Through this program, you get access to innovative ideas, best practices, and emerging trends from a variety of topics, including customer service, leadership, maintenance, leasing and marketing, resident retention, career advancement, and other property management skills to become a superstar at your company!


Here are the courses being offered in 2021 (Schedule subject to change without notice):

1/27/21   Rommel Anacan What to Do When You’re Overstressed, Overwhelmed and Over It
2/10/21   Maria Pietroforte Staging For Virtual, Self & In Person Tours
2/24/21   Jackie Ramstedt How to Use Empathy and Role-Playing to Build Your De-Escalation and Interpersonal Toolbox
3/10/21   Paul Rhodes Mastering Maintenance: From Diagnosis to Repair – Maintenance Questions That Matter
3/17/21   Gary Gregory 3 Points of Customer Feedback: The Best Bad News Ever
3/24/21   Stephanie Graves How to Implement Powerful Virtual Leasing Without Losing the Personal Connection!
4/07/21   Anne Sadovsky What’s New in Fair Housing
Kristi 4/21/21   Kristi Fickert Sales Psychology: Inspiring Prospects To Take Action Without Offering Free Rent
5/05/21   Toni Blake Overcoming Objection on The YES PATH
Angel 5/12/21   Angel Davila Mastering Maintenance: Keep Your Pool Safe, Clean, and Running All Summer Long
5/19/21   Steve Matre &
  Michelle Wood
Simple Adjustments for a Sizzling Summer
6/09/21   Judi Holler
6/23/21   Jamin Harkness Leveraging Virtual and Self-Guided Tours to Close More Leases
7/14/21   Dr. Debbie Phillips Engaging Teams in a Virtual World
Jackie 7/21/21   Valerie M. Sargent Skyrocket Your Leases & Sales with Emotional Intelligence
8/11/21   Doug Chasick Fair Housing Ain’t Fair – It’s EQUAL: 2021 Edition
8/18/21   Chad Moulin Mastering Maintenance: TOP 5 Areas of Maintenance Time Management Improvement
8/25/21   Alexandra Jackiw Financial Boot Camp – Empowering On-Site Teams to Drive Revenue and Profitability Through Financial Knowledge
9/15/21   Kara Rice &
  Jen Piccotti
A Disengaged Employee Costs What? Connecting the Dots between Employee Success and Your Financial Performance.
9/22/21   Megan Orser Outreach Ideas for Smart Marketers
10/06/21   Katie Rigsby When “CALM DOWN!” Doesn’t Cut It: How to De-escalate Conflict and Keep Your Cool
10/13/21   John Schojan Mastering Maintenance: Save Time and Resources by Empowering Residents to Tackle Simple Work Orders
10/27/21   Kelly McDonald
How to Step Up & Lead in a Crisis
11/10/21   Rommel Anacan Yes-We Can ALL Get Along! Unleashing the Diversity Advantage
Anissa 11/17/21   Chad Christian The Customer is Always Right …. Wrong!
12/08/21   Mary Gwyn Fabulous, Fanatical Follow Up!
12/15/21   Lori Valenti Webb Rock your 2022 with this Marketing and Leasing Power-Round of Ideas




July 14
11:00 am - 12:00 pm
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Online Only


Multifamily Insiders
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