Webinar Wednesdays – A Disengaged Employee Costs What?

Please note, you must register for an account with Multifamily Insiders to receive the NVSAA discount for these events. Please use promo code: NVSAA. These courses are held outside of NVSAA and are being offered as a benefit for our wonderful members. Any SIGN UP and PAYMENT are facilitated through Multifamily Insiders.

The Webinar Wednesdays and Mastering Maintenance webinars are the largest premium webinar series in the multifamily industry, helping you gain the skills to improve your performance and advance in your career! Through this program, you get access to innovative ideas, best practices, and emerging trends from a variety of topics, including customer service, leadership, maintenance, leasing and marketing, resident retention, career advancement, and other property management skills to become a superstar at your company!

Here are the courses being offered in 2021 (Schedule subject to change without notice):

	1/27/21	Rommel Anacan	What to Do When You’re Overstressed, Overwhelmed and Over It
	2/10/21	Maria Pietroforte	Staging For Virtual, Self & In Person Tours
	2/24/21	Jackie Ramstedt	How to Use Empathy and Role-Playing to Build Your De-Escalation and Interpersonal Toolbox
	3/10/21	Paul Rhodes	Mastering Maintenance: From Diagnosis to Repair – Maintenance Questions That Matter
	3/17/21	Gary Gregory	3 Points of Customer Feedback: The Best Bad News Ever
	3/24/21	Stephanie Graves	How to Implement Powerful Virtual Leasing Without Losing the Personal Connection!
	4/07/21	Anne Sadovsky	What’s New in Fair Housing
	4/21/21	Kristi Fickert	Sales Psychology: Inspiring Prospects To Take Action Without Offering Free Rent

	5/05/21	Toni Blake	Overcoming Objection on The YES PATH
	5/12/21	Angel Davila	Mastering Maintenance: Keep Your Pool Safe, Clean, and Running All Summer Long
	5/19/21	Steve Matre &   Michelle Wood	Simple Adjustments for a Sizzling Summer
	6/09/21	Judi Holler	Balanced By Design: Why “Crazy Busy” Isn’t Sustainable
	6/23/21	Jamin Harkness	Leveraging Virtual and Self-Guided Tours to Close More Leases
	7/14/21	Dr. Debbie Phillips	Engaging Teams in a Virtual World
	7/21/21	Valerie M. Sargent	Skyrocket Your Leases & Sales with Emotional Intelligence
	8/11/21	Doug Chasick	Fair Housing Ain’t Fair – It’s EQUAL: 2021 Edition
	8/18/21	Chad Moulin	Mastering Maintenance: TOP 5 Areas of Maintenance Time Management Improvement
	8/25/21	Alexandra Jackiw	Financial Boot Camp – Empowering On-Site Teams to Drive Revenue and Profitability Through Financial Knowledge

	9/15/21	Kara Rice &   Jen Piccotti	A Disengaged Employee Costs What? Connecting the Dots between Employee Success and Your Financial Performance.
	9/22/21	Megan Orser	Outreach Ideas for Smart Marketers
	10/06/21	Katie Rigsby	When “CALM DOWN!” Doesn’t Cut It: How to De-escalate Conflict and Keep Your Cool
	10/13/21	John Schojan	Mastering Maintenance: Save Time and Resources by Empowering Residents to Tackle Simple Work Orders
	10/27/21	Kelly McDonald	How to Step Up & Lead in a Crisis
	11/10/21	Rommel Anacan	Yes-We Can ALL Get Along! Unleashing the Diversity Advantage
	11/17/21	Chad Christian	The Customer is Always Right …. Wrong!
	12/08/21	Mary Gwyn	Fabulous, Fanatical Follow Up!
	12/15/21	Lori Valenti Webb	Rock your 2022 with this Marketing and Leasing Power-Round of Ideas

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